MyCN Technology Management Sdn Bhd is a customer management service providers. Our philosophy is "customer comes first". Our business model are bespoke hence we can guarantee that all our clients will enjoy the best services and experiences from us.
Our company was established by a team of professional managers formerly working in IT industry with majority interact with sensitivity Data to be processes. The objective to provide effective solutions to meet your demands in end result. This would allow you to better deploy your resources in core business activity.
Our software and system engineers in this division will see to your business process requirements and propose a suitable computerised control system or an automated solution to manage your data capturing, record retrieving, data classification, record imaging, inventory management and control, and E- communications with your business partners.
Cost saving on and training, focus yourmanpower funds in your main core business.
Our experienced team guaranteed that all the enquiries are handled tip-top so that allowing you to focus and strengthen on own core business to enhance business competitiveness.
By using our services, all enquiries will be handle effectively and efficiently. This reduces customer churn rate and ensures high-quality services provide to users with high reliability and high security.
We have an expertise in customer care services and can get the most out of customer relationships through highly skilled agents and methodologies to help build your brand image and retain your customers.
As our services are bespoke, we are able to tailor our customer service personnel working hours to suit your company's needs.
We will keep your customers up to date with all the current and future promotions/product information of your company.
Clientale will be connected via live chat function where they will receive instant responses.
All enquiries and responses will be automatically stored into our cloud database for further action or references.
Automated live chat ticket response system will be activated during non-working hours and immediate follow up when agents online.
Email responding services whereby we will respond to your customers on your behalf.
Automated email response system will be activated during non-working hours.
We have the infrastructure and systems in place to facilitate email blast for promotions and/or notices to your customers.